We want you (and your gift recipients!) to love what you buy from us! 

So, we have a very simple guarantee: 

If you are not satisfied with your order at any time, for any reason, we will replace it at no charge, or send you a full refund! 

Since all of our products are personalized, we realize that mistakes sometimes happen. We have instituted the following guidelines so that you can order from us worry-free: 

• Unlike other personalization companies, even if you make the error, we will correct it at no charge. 
• In most cases you won’t need to return the item, however, depending upon the nature of the problem, we may ask that you send it back.
• Please contact us at 800-426-3373 or email [email protected] to let us know how we can help!